A B O U T U S
Auclair Walters
Auclair is principle centered, experienced consultant with over 30 years of experience in customer service, sales, and business development within the US and internationally. Also, a current advisor for Customer Service certification of the University of Houston.
“As a Customer Experience Consultant with STAND Consulting, I help my clients generate ideas, turn them into systems, and then implement them enterprise-wide. My passion is helping organizations create new standards that help them deliver a better experience to their customers – and also make the company an even better place to work!”
He is a strong, critical thinker, whose analytical and strategic skills bring a holistic approach to his projects – leaving nothing to chance. Auclair has been happily married for 5 years and is the proud father of three amazing kids 22, 4 and 2 years old!
Ana Osuna
With more than 20 years of experience in Sales and Marketing, Ana is passionate about helping companies improve their relationships with their customers through personal, and digital interactions.
“Customers have more power in their hands than ever before, information is literally at their fingertips. Those organizations that do not understand the value of a happy customer, will soon be out of the game”.
Ana has served as liaison between companies and their customers in multiple markets and for several multinational enterprises encompassing retail, e-commerce and manufacturing industries. She has been happily married for 21 years and is the mother of three courageous and determined girls 20, 17 and 1 year old.